Customer Service Center

Customer Service Center

Our Customer Service Center is designed to help California policyholders handle their insurance needs quickly and efficiently. Whether you're updating your auto policy, replacing a vehicle, adding a driver, or changing your address, you can do it all from this page — no phone calls or waiting on hold required. Everything is available online and mobile-friendly, so you can make changes anytime, even outside of normal business hours. We’ve built this system to save you time and reduce the back-and-forth that often happens with traditional service channels.

We serve customers with auto, home, renters, and commercial policies across the state. Every form on this page goes directly to our licensed staff, who will review your request and respond promptly — usually the same day. If we need clarification, we’ll reach out right away. Our goal is to simplify the insurance service experience, so you can spend less time dealing with paperwork and more time doing what matters most. We understand that life gets busy, and we’re here to help you stay protected without adding stress to your day.

In addition to our digital forms, we offer personalized support through phone, text, and email for customers who prefer a more direct approach. Every change you submit is handled with care by experienced team members who understand the details of your policy. We believe that great customer service combines convenience with real human expertise. That’s why we’re committed to quick turnaround times, clear communication, and making sure your coverage always fits your life. Whether you're managing multiple vehicles or updating a renters policy, the Advice Insurance Customer Service Center is your go-to hub for policy support and updates.

Popular Policy Requests We Handle Daily

• Add or replace a vehicle
• Add a new driver to your policy
• Update your address or contact info
• Request ID cards or proof of insurance
• File a claim
• Raise or lower your deductibles
• Cancel or make changes to your coverage
• Get help with DMV services (for vehicle registration, tags, etc.)

Our online forms make these requests easy — no waiting on hold, no long paperwork. And if you prefer to talk to a human, we’re just a call or text away.

Service That Fits Your Schedule

We know insurance changes don’t always happen during business hours. That’s why you can access our online forms 24/7 from any device. Need to add a driver before work? Replace a totaled vehicle on the weekend? No problem.

We’re based in California and proud to serve local clients with real-world support — not outsourced call centers. Our team reviews each submission personally and will follow up with you if anything needs clarification.

Need Something Else? We’re Here to Help.

If you don’t see your request type listed above, you can use our Other Changes form or contact us directly at 626-930-1080.

Prefer texting? Visit our Opt-In Page to get connected to our text-based support. It’s fast, secure, and more private than email.

Frequently Asked Questions

How fast will my request be processed?

We usually respond same day.

Can I still call or email if I don’t want to use the form?

Absolutely. You can reach us by phone, text, or email anytime. The forms are just there to speed things up and reduce errors.

Do I have to log in or create an account?

Nope — just fill out what’s needed and we’ll take it from there.

Need to make a change? Scroll back up and choose the option that fits your situation. We’ll take care of the rest. Thanks for trusting Advice Insurance — we’re here when you need us.