Need to File a Claim with Your Insurance Company?
If you’ve experienced an accident, loss, or property damage — don’t worry. Advice Insurance Agency is here to help. We’ll guide you through the process so your claim gets filed quickly and handled correctly.
Whether you're insured with Mercury or another carrier, you can start the claims process using the instructions below. We’re standing by to support you every step of the way.
Mercury Insurance Claims – File a claim Online or By Phone 24/7
Already insured with Mercury? You can file a claim anytime — day or night. Mercury’s system makes it quick and secure to report accidents, get a claim number, and check your status.
- File a claim online: Mercury Insurance Claims Center
- Call 24/7: (800) 503-3724
Mercury's claim center is available around the clock for auto, home, and landlord policies. If you need help, contact our agency and we’ll walk you through it.
Have a Different Insurance Carrier?
If you’re not insured through Mercury, you can still file a claim with your insurance company — just check your policy documents or contact us for help.
Call Advice Insurance Agency: (855) 927-3631
We’ll help you track down your insurer's claims department and offer tips to make sure everything is handled smoothly.
For Other Insurance Companies
If you’re not insured with Mercury, that’s okay. Just call our office at (855) 927-3631 and we’ll help determine your next steps. We work with many top carriers, and we can assist you in reaching the right claims department for your policy.
You can also refer to your insurance declarations page or policy documents for the carrier’s direct claims contact info. If you’re still unsure, don’t hesitate to reach out to us directly.
Have Questions About Accident Scenarios or How To File a Claim?
Not sure who's at fault? Wondering if your rate will go up? Need help understanding what happens after an accident?
Ask AdviceAI — our smart insurance assistant that’s trained to answer common claim-related questions 24/7.
It can help you with:
- Who might be at fault in different scenarios
- Whether a claim could raise your rate
- How deductibles work and when to file
- How long the claims process usually takes
- What to do after an accident or damage
Click here to ask AdviceAI now — it’s free, fast, and available 24/7.
What to Expect after you File a Claim
Filing a claim can feel overwhelming — but it doesn’t have to be. Here's what typically happens after you report a loss:
- A claims adjuster will contact you to collect details and schedule any necessary inspections.
- You may be asked to submit photos, repair estimates, or incident reports.
- The adjuster will evaluate your claim, determine coverage, and explain the next steps.
- If approved, payment is issued directly to you or your service provider, depending on the situation.
Throughout the process, we’re here to advocate for you and answer any questions.
Tips to Make Filing a Claim Easier
Take photos of any damage as soon as it's safe. Write down the date, time, and location of the incident, and gather contact info for any involved parties or witnesses. Having these details ready can speed up your claim and help avoid delays. Unsure what to document? Ask AdviceAI for help anytime.
When in Doubt, Call Us First
Not sure whether to file a claim? Concerned about your deductible or how it may affect your premium?
Call Advice Insurance Agency at (855) 927-3631 before you file. We’ll review your situation and help you decide whether filing a claim is the best move.
We’ve been helping Californians file insurance claims since 1992 — and we’re always here to help our clients get the support they need, when they need it most.